Returns
*Extended Christmas Returns Period* We have extended our returns policy during the Christmas period so that all purchases from 1st November 2024 have until 17th January 2025 to return items*.
We hope you will be very pleased with your item but appreciate that you may wish to return it for a refund. We offer a 28 day returns policy.
The item/s will need to be sent back in the same condition they were received in, tags intact and must not have been worn or washed.
UK Customers
We have partnered with both Collect+ and Evri to provide a hassle free way to return your item/s to us, with thousands of drop off points across the UK.
We provide FREE returns to all our UK customers using the courier partners above, please click on the below link to initiate the returns process.
https://www.hicksandbrown.com/a/returns
Please send the item/s back in the original box that your order came in ensuring that the item/s are not squashed and arrive in the same condition that they arrived in.
Of course if you wish to choose your own alternative method to send an item back to us (for example via Royal Mail), feel free to do so but please note we are unable to cover the costs of using alternative courier partners to those stated above. Please ensure you include the delivery note inside your parcel and post it to:
Hicks & Brown Limited (Returns), Barns & Stables, Timworth Green, Bury St Edmunds, Suffolk IP31 1HS.
(Unfortunately we are unable to accept visitors to our office).
It is your responsibility to ensure that the parcel reaches us safely and you may wish to use recorded or special delivery as appropriate. A proof of posting can be issued by the Post Office free of charge on request.
International Customers
If you are an international customer and wish to return an item for a refund, please use the link below, quoting your full order number including the # with no spaces, this will generate the returns label. Please note that you will not pay the prepaid return shipping separately, this will be deducted from your refund. By using this return label and waybill you consent to the deduction of the return shipping cost from your refund.
Upon receipt of the returned items in the condition described above we will proess your refund.
Any items returned to us which are not in the condition described above will be sent back to you at your own expense. Unfortunately we are not able to accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to Royal Mail or a courier, then we will deduct the amount paid from the refund due.
If you are returning the item because it is faulty please email us first at sales@hicksandbrown.com with details of the problem. If the item is subsequently returned we will reimburse you the cost in posting the item to us.
These conditions are without prejudice to your general consumer rights when different returns periods may apply for faulty goods. Please note the care instructions on our hats, washing instructions on the garments and observe the temperature limits.
For damaged items that have already been worn, we reserve the right to have the item repaired or issue you with a credit note.
Please note, if you have purchased your item via one of our stockists you will need to get in touch with them and follow their returns/exchange procedure.